At West Herr Automotive Group, Inc. and its affiliated dealerships (West Herr), we are committed to respecting the privacy rights of our customers and all visitors to our web site. Below are questions and answers regarding the policies and procedures we have for collecting and safeguarding information that you may provide to us.
What information do we collect?
Anytime you visit our Web site, we may gather certain non-personally identifiable information regarding the means you use to access our site. This information may include the type and version of your browser, your service provider, your IP address and any search engine you may have used to locate the site. We use this information to help diagnose problems with our server, administer the Web site, and compile broad statistical data. In addition, we gather certain navigational information about where you go on our Web sites. This information enables us to determine which areas of the Web sites are most frequently visited and helps us to tailor the sites to the needs and interests of our online visitors.
You can visit our website to research a vehicle without providing any personal information. But if you are interested in purchasing a vehicle from us and want to request a price quote or wish to be contacted by one of our customer service representatives or by our Service Department or Body Shop, we will ask you to provide us with your e-mail address, name, and telephone number. (Pursuant to various state laws, we cannot provide a personalized price quote unless requested by a unique individual.) This information is transferred to our secured management system where it is used by our customer service staff.
If you request assistance in financing a vehicle, you will also be asked to complete a credit application. When you submit a credit application, you also grant consent to West-Herr to investigate your credit and employment history. A credit report may be obtained in connection with the application. Upon request, you will be told whether a credit report was obtained, and given the name and address of the credit reporting agency providing the report. All information on the credit application and your credit report is transmitted using technology that encrypts your personal information as it travels over the Internet. Your credit information is maintained on a secure database for a limited period of time and is only available to authorized parties who have a need to know such information to assist you in obtaining financing. This may include third party lending institutions which have a business relationship with West-Herr. All credit information will be kept confidential and used strictly in compliance with federal and state laws.
We collect non-public personal information about you from the following sources:
- Information we receive from you on applications or other forms;
- Information about your transactions with us, our affiliates, or others and
- Information we receive from a consumer reporting agency.
Does West Herr share any information that we collect with other parties?
- Affiliates. Our affiliates are other companies in the West Herr corporate family. In addition to using affiliates to perform services, we may share your information among our affiliates.
Except as set forth above, we do not disclose, nor do we reserve the right to disclose, any non-public personal information about our consumers, customers or former customers to anyone, except as permitted by law. Within West Herr, we restrict access to non-public personal information about you to "those employees who need to know that information to provide products or services to you". We maintain physical, electronic, and procedural safeguards that comply with federal regulations to guard your non-public personal information.
Does West Herr provide a way to update, remove or restrict use of personal information?
A customer wishing to change, update, remove or restrict use of personal information may you can advise us by e-mail firstname.lastname@example.org; telephone 716.649.7711 or by writing to the address below and you may also at any time opt out from receiving any future communications from West Herr by contacting us at:
West Herr Automotive Group, Inc.
ATTN: Privacy Manager
3348 McKinley Parkway
Blasdell, NY 14219