West Herr Curbside

No need to leave your car, we’ll come to you!

What is West Herr Curbside?
West Herr Curbside is a socially distanced car shopping and buying experience that will be available beginning April 27th, 2020.

Where is West Herr Curbside available?
West Herr Curbside is available at all West Herr locations.

How is West Herr Curbside different from West Herr typical store experience?
You will still interact with an associate, but there will be no direct contact and you will be hosted from a distance of at least 6 feet away throughout your appointment. Each aspect of your appointment will take place in a designated “clean space” where there is always a minimum of 6 ft separation as well as all CDC recommended protocols for cleaning and sanitizing. We also offer to host your appointment outside of the store from the comfort of your own vehicle. Always with well-defined social distancing practices put into place.

How do I get West Herr Curbside?
Go to westherr.com to get started. From home, you can:

  1. Choose a car and get started (Click here to view inventory)
  2. Get pre-approved or confirm cash payment (Click here to get pre-approved)
  3. If trading in, receive a trade-in range* (Click here to receive a trade-in range) * Actual range dependent on individual vehicle condition.
  4. A West Herr team member will provide remote support online and over the phone. Once you have determined how you want to proceed, we will schedule an appointment.

What happens at my appointment?
When you arrive for your appointment, if you prefer not to enter the building, you will park in one of our designated West Herr Curbside parking spaces and call us from your car. An associate will come to greet you and maintain a distance of at least 6 feet throughout your appointment. Your car will be ready and waiting for you, and you will be able to see it and sit in it before you take delivery. When you are ready to proceed, you’ll get all the materials and remote support you need to complete the paperwork from the comfort of your new car.
If you prefer to come into the building, again we will do all of the above in a clean space area per the CDC – maintaining well-defined social distancing practices and CDC cleaning recommendations. In cases of certain weather conditions, we will need to use the designated clean space area to accommodate your appointment.

What if I want to trade in my current car?
We’ll perform an online appraisal and make an offer for your car prior to your appointment. You will submit your VIN number and photos of your trade in. You will provide additional details to us via online or over the phone. We will then attribute a value based on the car’s history, condition and mileage. At your delivery appointment, we will confirm all details and proceed with your delivery accordingly.

Can I arrange financing through West Herr?
Yes. We have a secure credit application portal on our website. We can also forward the link directly to you. We work with over 30 lenders to find the finance or leasing solution that works for you.

What if I am not financing with West Herr? Can I still get curbside pickup?
Yes. If you are not financing with West Herr, you will need to bring an approved form of payment.