Service Technician

Reports to: Service Manager

Location: West Herr Dealership

FLSA Status: Exempt 

Summary: This position is responsible for performing vehicle repair and maintenance work.

Essential Duties and Responsibilities include the following. Other duties may be assigned to meet business needs. 

  • Perform work as outlined on repair order with efficiency and accuracy, in accordance with any/all dealership, manufacturer and Company policies, procedures and generally accepted standards.
    • Diagnose the root cause of any malfunction and perform repair to correct the issue. This may include road-testing vehicles to aid in the diagnoses.
    • Maintain clear and open communication with surrounding departments, including Parts and Sales.
    • Thoroughly examine all vehicles to determine if additional safety or service work is necessary.
    • Advise Service Advisor immediately if any additional work is needed or if anything with a repair order changes.
    • Keep abreast of factory technical bulletins and attend appropriate training courses.
    • Ensure the use of proper safety equipment at all times.
    • Maintain a clean and organized work area.
    • Involve a Manager immediately in any situation that escalates negatively.
    • Adhere to West Herr’s Core Values; Empathy, Integrity and Team Work.
    • Perform other related duties as required and assigned. 


  • Highly developed technical skills, including an analytical thought process. Effective oral and written communication skills. Ability to remain organized in a dynamic environment, positive attitude. Be a team player; with the dealership and the Group as a whole. A valid Driver’s License and acceptable Motor Vehicle Record. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 


Minimum Qualifications:

  • Prior experience as a technician in a fast-paced service center.
  • ASE certification(s)
  • Knowledge of general PC functions.

Preferred Qualifications:

  • Prior experience working for a dealership in a similar or related role.
  • Degree and/or Certificate in automotive science or similar
  • Knowledge of automotive industry.

For information on the physical demands of this job see Human Resources.


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