March 6th, 2024 by

This West Herr Wednesday, we are shining the spotlight on Jim Regan, a dedicated salesman based at West Herr Toyota of Williamsville.

Jim’s journey into the automotive industry began in 2015, when he initially started as a lot attendant. While fresh out of college and uncertain about his future direction, Jim knew one thing for sure – he loved helping others. His time in this role helped solidify his passion for sales, as he found fulfillment in assisting customers on a daily basis. Prior to joining West Herr, Jim worked for a smaller dealership where he realized his desire to help people across different brands, leading him to seek new opportunities.

Jim’s passion for caring for others has driven him to excel in his role, emphasizing the importance of customer loyalty and satisfaction. He finds immense satisfaction in building trust with his customers, particularly when they return for a second purchase. As he puts it, “When you take care of your customers, they take care of you.”

Beyond the showroom floor, Jim’s commitment extends to his family. As a husband and father of two young children, aged three and four months, he understands the delicate balance between work and home life. Despite the demands of parenthood, Jim remains dedicated to both his family and his customers.

One of the key aspects Jim cherishes about working at West Herr is the strong sense of support that exudes throughout the organization. He emphasized how multiple employees have helped to show him the West Herr way, and explained how “the better one of us does, the better we all do”. Jim describes West Herr as having a strong family atmosphere within and beyond all dealerships, where everyone is willing to lend a helping hand.

For Jim, the essence of the West Herr way lies in taking care of both family and customers alike. He firmly believes that by prioritizing customer satisfaction, loyalty naturally follows.

Cheers to you, Jim Regan, and to the many more successes that lie ahead on your journey with West Herr!

Posted in Employees, Toyota