WEST HERR WEDNESDAY: Mary Capitano

January 15th, 2025 by
For this week’s West Herr Wednesday, we headed over to West Herr Chrysler Dodge Jeep RAM of Orchard Park to meet Cashier, Mary Capitano! Mary started on Team West Herr in April of 2024, but says she feels like she’s been a part of the team forever!
Prior to working for West Herr, Mary was working in retail at Bath & Body Works and wanted a change of pace. She had a co-worker at Bath & Body Works who also worked at West Herr, Jen Sempert. Jen encouraged Mary to come and apply for a job at West Herr!
“I truly had no idea about cars. It was like a different language to me,” Mary says. She says she was a bit nervous to enter the auto world because she had no prior knowledge, but since working at West Herr for about 9 months now, she feels that she has learned so much and has gained so much more confidence in her role! Mary adds that she’s had a lot of friends who’ve worked for West Herr, some in the same position as her, and had nothing but great things to say. This is what made her feel so confident in making the jump to the automotive industry!
Mary says she has so many amazing memories in her time here and she is excited to make more! Her first day was on the Solar Eclipse, so she participated in a store-wide cookout and said it was an unforgettable first day of work. She also says some of her favorite memories are on holidays. She loves to get the whole store involved in activities like decorating the Christmas tree or dressing up for Halloween!
Mary says that after trying out a role at West Herr, the people that she worked with was a huge reason of why she stayed. “If you don’t like the people you work with, it’s impossible to work,” she adds. She mentions that she enjoys the work she does, and it has opened her up to a whole new world, but it truly is her co-workers that make her day.
Of all the amazing people Mary works with, there are a few she would like to personal thank. “My manager, John Rogers, is amazing,” she says. She mentions that John was there to help her through all her ups and downs while starting in a new industry. “Also, I want to thank my Office Manager, Jen Sempert. She took a chance on me, and I literally would not be here without her,” Mary adds.  She also wanted to shout out Kaitlynn Sempert who also works in the billing office. “Kaitlynn trained me and has taught me everything I know I wouldn’t have been able to do it without her,” Mary says.
Outside of work, Mary loves to travel! She and her boyfriend especially love to plan trips spontaneously and on a whim. Her favorite place that she’s traveled to is California, and some place that is on her bucket list to visit is Greece! Mary also took up a new hobby of knitting blankets! She says they are so easy to do and a great activity when wanting to decompress after work. She also has her hands full with her two dogs, Athena & Hera!
Mary mentions she has a lot of personal goals for her career at West Herr. She says that she would eventually love to learn how to bill a deal and move up to become a Title & Billing Clerk, and one day even give sales a try! “I love working with people, I just want to be 100% customer facing at one point,” she says.
 Mary has been such a great addition to Team West Herr, and we can’t wait to see everything she accomplishes! Keep up the amazing work, Mary!
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