CX CHAMP HIGHLIGHTS Customer: Lisa Z. Sales Consultant: Brandon Mathewson Dealership: Herr Chrysler Jeep, Orchard Park, New York CX Focus: Understanding Customer Needs, Overall Sales Advocacy Lisa Z. was ready to give up on buying her next vehicle. Frustrated by her previous shopping experience and with COVID-19 presenting new obstacles for shopping at dealerships, she…
This West Herr Wednesday, we stopped by our service department at West Herr Subaru to get to know Technician Team Leader, Bob Burden ! Bob got his start in the industry about 33 years ago, and has always had a love of cars and tinkering. After attending MCC, Bob began an apprenticeship at a Rochester…
This West Herr Wednesday, we stopped by our Nissan of Orchard Park location to get to know Service Advisor, Patti Majchrowicz! Patti got her start in the industry back in 1981 at Southtowns Nissan in Elma. The dealership moved to our current spot on Southwestern Boulevard a few months later, and Patti decided shortly after…
For this week’s West Herr Wednesday, we visited Chevrolet of Williamsville to get to know Financial Services Manager, Julian Bones. Julian grew up in Niagara Falls, where he actually met his wife, Tressa. “We lived around the block from one another and have known each other since we were eight.” Julian has now been in…
This West Herr Wednesday, we stopped by our Chrysler Dodge Jeep Ram Lockport location to get to know Sales Manager, Justin Wickham! In January of 1995, Justin got his start selling cars at Mullane Motors (acquired by West Herr back in 2018) after graduating with a history and biology degree from the University at Buffalo…
For this week’s West Herr Wednesday, we visited Mercedes-Benz of Rochester to get to know Finance Senior Manager, Fred Johnson. Fred grew up outside of downtown Rochester. “I grew up in a place called Harriet Tubman Complex, which was assisted living housing. It wasn’t the best neighborhood, but it wasn’t the worst. All of my…
For this week’s West Herr Wednesday, we visited West Herr Honda to get to know Sales Consultant, Sara Orsolits. Sara grew up on Grand Island and later attended Buffalo State College for Fashion Merchandising. While in school, Sara was looking for a job. “I was working a few retail jobs that I didn’t love. One…
We are pleased to announce that we have officially acquired Towne Lincoln. A new standalone facility will be constructed on the West Herr Ford Lincoln of Amherst property. Completion is expected during 2021 and will make West Herr the exclusive Lincoln dealer in Western New York. In the interim we will continue to operate in…
For this week’s West Herr Wednesday, we stopped by our newly acquired Dodge Chrysler Jeep Ram Fiat store in Rochester (formerly Doan Dodge) to get to know sales & leasing professional, Steve Vieira! Steve got his start in the automotive industry almost 20 years ago. Steve’s father has worked in the industry for over 35…
(Pictured above is Justin Rojek, General Manager of West Herr Toyota of Orchard Park, and Sally Vincent, Executive Director of Ronald McDonald House Charities of WNY) Press Release from Ronald McDonald House Charities of WNY: Buffalo, N.Y. (January 30, 2020) – Yesterday morning at an event held at the Buffalo Ronald McDonald House, Ronald McDonald…
