CX CHAMP HIGHLIGHTS Customer: Lisa Z. Sales Consultant: Brandon Mathewson Dealership: Herr Chrysler Jeep, Orchard Park, New York CX Focus: Understanding Customer Needs, Overall Sales Advocacy Lisa Z. was ready to give up on buying her next vehicle. Frustrated by her previous shopping experience and with COVID-19 presenting new obstacles for shopping at dealerships, she…
For this week’s West Herr Wednesday, we visited West Herr Buick GMC Cadillac of East Aurora to get to know Sales Consultant, Meghan Rowe. Growing up in Lakeview, Meghan attended Frontier High School before moving to Pennsylvania for college. “I have been a WNY gal my whole life, but went to Gannon University where I…
This West Herr Wednesday, we stopped by our service department at West Herr Subaru to get to know Technician Team Leader, Bob Burden ! Bob got his start in the industry about 33 years ago, and has always had a love of cars and tinkering. After attending MCC, Bob began an apprenticeship at a Rochester…
For this week’s West Herr Wednesday, we stopped by BMW of Rochester to get to know Sales Consultant, Mark Reussow. Mark grew up in Wayne County in Rochester. “I went to school at Gananda before attending culinary school at Johnson & Wales. I got my associates degree in culinary and then went for business/entrepreneurship.” After…
For this week’s West Herr Wednesday, we visited West Herr Chrysler Dodge Jeep RAM of Lockport to get to know Sales Consultant, Matt Wilkins. Matt was born and raised in Medina, spending time in and out of the auto industry before ending up at West Herr. “I actually started years ago at Daniels of Albion…
For this week’s West Herr Wednesday, we visited West Herr Ford Lincoln of Amherst to get to know Vehicle Exchange Manager, Danielle Muni. Danielle was born and raised in WNY. “I grew up in North Tonawanda and now live with my family in the Wheatfield area.” Danielle is married to Ford Amherst, Service Manager, Craig…
For this week’s West Herr Wednesday, we visited Toyota of Orchard Park to get to know Sales Consultant, Jessica Dick . Jessica was born and raised in the Northtowns in the Buffalo area. “I moved away for a few years for my last job, but couldn’t wait to come back. I plan to stay in…
For this week’s West Herr Wednesday, we visited West Herr Hyundai to get to know Finance Director, Jimmy Elston . Jimmy was born and raised in Buffalo. “Sometimes when winter rolls around I think about leaving, but always decide to tough it out,” he said laughing. Jimmy attended Bennett High School for two years before…
This West Herr Wednesday, we stopped by our Nissan of Orchard Park location to get to know Service Advisor, Patti Majchrowicz! Patti got her start in the industry back in 1981 at Southtowns Nissan in Elma. The dealership moved to our current spot on Southwestern Boulevard a few months later, and Patti decided shortly after…
For this week’s West Herr Wednesday, we visited West Herr Ford of Hamburg, to get to know Client Advisor, Sulaiman Muflahi. Sulaiman, aka Sully, grew up in Lackawanna and attended college at St. Bonaventure University. “After graduating from college, I decided to try something different. Most of my family had opened up their own businesses,…
