CX Champ: Brandon Mathewson
CX CHAMP HIGHLIGHTS Customer: Lisa Z. Sales Consultant: Brandon Mathewson Dealership: Herr Chrysler Jeep, Orchard Park, New York CX Focus: Understanding Customer Needs, Overall Sales Advocacy Lisa Z. was ready to give up on buying her next vehicle. Frustrated by her previous shopping experience and with COVID-19 presenting new obstacles for shopping at dealerships, she…